my cookshack was useless!

Hope the next one suits your style of cooking and quality expectations.

Best wishes.

thanks tom. i think cs has great support with this forum. everyone is real kind. perhaps cs has another model that would be less of a steamer. but cost does come into it for a home smoker.

Nothing fits everyones' needs,exactly.

Smokin' usually asks"what specifically do you wish to do".

Agree with Tom (don't I always?)

Well it didn't fit your needs, but then many people have problems with smokers, it can always be something, it's just never easy, CS or otherwise.

If I remember right you bought it 2nd hand in January so it wasn't "new" when you posted back then.

Considering in 5 years of the forum, you're maybe the 2nd or 3rd person to not want it, I'd say your experience isn't common.

You also didn't really come to the forum for help so we can't address the issues.

But no matter what the smoker out there, some will like them and some won't.

That's why CS, unlike ANY OTHER smoker you'll buy, has a 30 day money back guarantee. If you don't like it (and bought it from CS) they'll return it.

Good luck with your next smoker. Sorry you call it a steamer, I think that's a wrong charactarization.

Hope you can find another smoker company out there with a support forum to help with your purchase.

If not, we're always here to help if we can.

ismoke2 -- Sure wish you would have turned to the forum for help. Lots of these guys n gals can do miracles with their CS. If you are definitely turnig away from CS remembber to look for something that will cook at a high enough heat to suit your liking. Once you've made your decision come on back cause this forum knows BBQ!

Best of luck to ya!

ismoke2 - how old is the unit? Was it rusting before you bought it? Do you want to sell it? thx

Smokin',

Just FYI... Stump's Smokers also offers a 30 day money back guarantee. There's probably a couple more out their that do it too....just haven't come across them.

C'Nooga

Thanks Nooga. CS was first, so think the others are catching up.

ismoke2,
Sorry to here of your trouble. I wish you had posted earlier as Smokin said. For any others, I would strongly recommend you give the folks at CS a try before giving up. Their support and service are top notch. They will stop at nothing to make you happy in the end. I too began with a used smoker(250 bought from CS direct). Had all sorts of trouble. Even had a few posts about my anger nad disappointment. The folks at CS did not give up(went so far as to replace the unit with a new one), so neither did I. Now I am happy with the product thanks to CS and happy with my results thanks to this forum.

ismoke2,

Sorry to hear about your disappointment. If you will call us at 1-800-423-0698 we will do everything we can to get your smoker working like you want it to.

Donna

Now, you can't beat an offer like that with a stick!

Numero Uno in Customer Service!

Black drip on the food - clean the vent hole periodically.
Can't crisp the outside - finish the food on your grill.
I am no BBQ expert but I love to cook (and eat) and my CS smokette is terrific. Sorry your experience wasn't what you had hoped for and hope you find what you want.

ismoke. I too had a similar experience with rubbery food and steam. However I think that I just had to get educated on how to smoke. I thought I knew what I was doing when I had a $50. smoker. Now that i have a model 55, I'm learning a new way to smoke.I hope you find what you need. I know I did in the 55.All the best.
Duke