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1. If the manual is lacking PLEASE call CS and tell them so they can improve the manuals. I suggest it to them, but they'll listen to you more than me Smiler

2. Are you cleaning out ashes but it's still not clean? All you need to do is at a small screw driver and break of any ash that has "solidified". Make sure NOT TO DAMAGE the igniter.

Other areas you need help with?

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