Customer Service...

Former Member

Just have to say "wow!!" Had an issue with the temperature probe on my new 025. Dropped an email to customer service and within a day had not only a response, but a replacement in the mail. Thanks to Tony for the extraordinary customer service. Another reason to buy Cookshack (besides the incredible food it makes).

9/11/1210:38 AM

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chef-boy-arnie"If you can't smoke it, you probably shouldn't eat it!"

Second to none

9/12/127:50 AM

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maxqMember

I "second" the second to none.

9/14/129:08 PM

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bdinksMember

Yep, I've owned several and any question is answered very quickly.

9/14/129:31 PM

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Former Member

I have to say that the customer service from Tony and the staff at Cookshack is amazing. I had bought a used FEC500 and they helped me diagnose the issue and get her up n running. Thanks guys

2/11/135:54 AM

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