Well, to be contrary, this ain't my first rodeo. The Amerique is a brand new line, and it shipped with thermocouple problems which were identified by users of this forum.
If we all did one-on-one troubleshooting with Cookshack, they may or may not identify a common problem. They may solve it for one and not for others. I don't expect Cookshack support to read these forums, but I do look for common (or uncommon) experiences from other users. And if I open an electric smoker after two hours and find no smoke in the chamber and an uncharred piece of wood in the box, I think there is a need for a fix.
And I am sure that if I were your next door neighbor you would have wandered over to observe my shiny new Amerique, and you would have been equally baffled by the situation. Having never owned a 055 I would presume you to have better understanding of their workings than I.