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Reply to "Disappointing Craftsmanship"

Thank you for your replies gentlemen. I will call Cookshack today to see what they have to say.  I will mention that the SM025 was on sale at Amazon for $649 and after tax was just under $700. I looked again today and it is back to original price of $899. I could not pass up the sale. The 2 smokers delivered were packaged in a Cookshack box and appeared to be direct from the factory. I have a feeling all units are made this way and perhaps I was expecting a little better looking smoker. I'm sure it performs great, but I go for aesthetics too. If I were to have purchased a Masterbuilt or Charbroil for $200 or so, I would expect sub-standard quality.

You have mentioned Cookshack being a great company but I wonder what condition your smokers arrived in? Does the stainless steel shell appear to be warped at the weld points or scorch marks around the hinges? 

Thanks again for your input.

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