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Reply to "flame out/ pellets everywhere"

I have this problem on my PG1000.  Usually happens after opening the lid or dropping the set temp by 50 degrees (usually after dropping the temp from around 400 to 350 or 350 to 300). 

You can tell that when the temp doesn't come up fast enough, it starts feeding pellets faster.  Doesn't give the pellets time to flame.  Are there settings that would fix this?

FYI -- I have a brand new controller and brand new fire starter (can't remember what that's called).  Fans all work just fine.

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