Stacy If you are not getting to temp it is either an air issue which could be inlet or exhaust or a fuel issue. I would time your auger to see if the timing is correct. If you have it set on 40 it should be on for 4 sec then off for around 11 sec. Check your flue cap to make sure it is not to high and it lets the heat out. Give us a call here at cookshack if you would like assistance trouble shooting the unit. (800) 423-0698