HOT message on temperature box

Just used brand new new cooker for the first time.  After some time the thermostat box on top of cooker starts to say HOT.  I'm thinking-yes, it is hot. IT'S AN OVEN.  Then, unbeknownst to me, the cooker shut itself down at some point and my cook was ruined.  Super disappointed.  This is an expensive piece of kit.  I had very high hopes for it.  Now it’s basically an expensive and oily piece of scrap metal. 

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