I agree, it was a simple issue and an easy fix. While I do believe they manufacture a great product, I don't believe that they actually manufacture these motors.
I/we are becoming more accustomed to using the unit. It takes a few weeks for a grill worker to really get a feel for the high and low temp spots, internal temps, visual/texture doneness and timing.
I have learned that one shouldn't touch the back wall of the pellet bin while leveling the pellets..