quote:Originally posted by cal:quote:Originally posted by RRocket:
I already had an issue (no sample wood came with my smoker) and Cookshack didn't resolve it to my satisfaction.
Since you brought up the subject, maybe you can tell all us how they handled this problem?
Sure. They apologized and said they would send out the wood ASAP. And they did with a couple extra kinds of wood and a sample pack of rubs. I was pleased. But they sent it UPS. Sadly, UPS has brokerage fees (I'm in Canada). So I had to pay $42 out of pocket.
So I ultimately had to pay for the wood that should have come with the smoker. Now I'm not holding this against them, as I don't think this was done purposely. But paying roughly 5% of the total cost of my smoker for wood that should have come with my smoker left me a bit disappointed.
As I said, I'm going to give them a chance to help me with this issue, and I'm not confusing one issue with the other. The wood issue has nothing to do with the current issue, so all that matters now is how they deal with the current problem.