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Reply to "New electric question"

Hi
I had the same smoker as you, before moving up to a Cookshack.
You should not use soaked wood chips at any time, makes for steam and white smoke which you don't want.
You have to be sure that the wood tray is touching the heat element, or else you will not get the wood to smolder at all.
Hope this helps a bit; welcome to the forum.
Oh, to solve the problem permanently, can i suggest another purchase? Maybe a Cookshack?
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