All,
Just a REMINDER.
This is the kinder, gentler forum. Let's try to be helpful and point people the right direction not comment about intentions. And ANY owern that has a question about their smoker is welcome ANY time.
Keep in mind, some people are intimidated by phone systems and feel, given how helpful we are, that they can come to us for help.
Also, many times they come to us when it's after hours or holidays.
They can always come here...
...except for warranty or many cooker issues.
CS POLICY is for the user to contact CS direct, not the forum as CS people don't monitor the forum for support issues.
ANY owner reading this, please note, I nor do any of the normal members work for CS. We'll try to help, but always try to contact CS first.