Cooked on smoker again today, put a level on the smoker and adjusted so there was a slight fall in the direction the pellets are falling. I also cleaned the pellet slope with sandpaper and steel wool. Worked good for about three hours, then Same thing pellets jamming not in the auger but on the slope going to the fire pot. The pellets would be burning on the slope and falling to the bottom of smoker, never making it to the pot. I used the Traeger Hickory pellets that came with the smoker. I will call customer service tomorrow, any help would sure be appreciated, thanks. Gordon.