We'll I just got the smoker this afternoon!!! Can't wait to season it tommorow and start smoking away this weekend. The only problem I encountered was some shipping damage insided the unit(box on outside was perfect). I do agree about something having to be done about better securing the item's placed inside the smoker during transit. The racks were bent a little funny after the weight of the wood bent them and a small ding on the floor of the unit from that also. Everything else was fine and I could'nt be happier with my purchase.