Boy, in my Elite, my wood would never char at 130* let alone turn to ash, so, therefore, I would say it sounds like a faulty temperature sensor. I'm assuming you had the oven set to smoke at 225* or whatever.
If you want to cook this weekend, buy a cheap oven thermometer so at least you can determine if the smoker is heating properly. If it is, you can still smoke something. Ribs--do the toothpick test. PB, chicken, turkey, or something large, it would be helpful if you had an instant read thermometer or remote probe so you can check the product for doneness. Only the experienced guys can tell if something is even close to done.
Call Cookshack Monday. Whatever the situation, they'll take care of you.