I read here about the great customer support cookshack has.. I sure haven't found it..maybe you can point me in the right direction...I just got my smo55s smoker..I am having trouble with the temp. so Iexplained ( in my email) that the lowest temp. I can get out of it is 240 degrees..this is trying all the settings (100 150 ect} I had read on here about the temp swings so I monitored it for 3 hrs. every 15 min. like you guys suggested. It consistenly read 240 degrees. (there were no swings) which is why I also asked him, could there be a problem with the thermostat. I explained that I was mostly interested in using this for jerky and venison sticks and sausage..which you have to be able to maintain a 100 temp , then 150 ect.HIs reply to me was..this oven does have about a 40 degree fluctuation. However we do have alot of customers that use them for jerky. Have you posted on the forum to see what process our other customers are using.. that was the extent to his email back..no answer to my question on the thermostat..obviously didn't really even read my email..(240 degrees consistently!there were no swings.. when I had it set at 150) almost a hundred degrees..not 40.. . I think that for the $879 dollars I paid he would have taken a little bit of interest in helping me.( If I was the company, I wouldn't want a used smoker of mine sitting in the back room of Cabelas at a discount price..not a real good advertisement)...instead of sending me over here.. (don't get me wrong..I love this forum..and would appreciate any help I can get }I really hate to return this smoker, but am at a loss as to what to do next...I also tried calling..but he is the only tech support I was told. sorry this is so long
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