Skip to main content

Reply to "very dissatisfied with tech support"

I can tell you that customer support over email is not easy. The CS rep has only the info you provide in your email. Voice calls are much better since he can ask questions and drill down to the issue.

Also, CS reps work from most likely to less likely. Then you eliminate possibilities as you go. It's never as simple as most customers think.

Give CS a call, and give the guy a chance to do his job. That's your shortest path to a resolution.

Good luck.
×
×
×
×