I've been using a Bradley smoker for the past 3 years that used a heating element as well so I'm familiar with the process.
Can't see any way to access under the unit. the heating element appears to have a couple of nuts that hold it in at the back of the unit. I agree that it appears the heating element is bad.
Guess I'll make a call in the morning. It was supposed to be delivered nearly 2 weeks ago as a birthday present so showing up late and DOA did not make my wife (who ordered it) happy.