Reply to "Wood not burning"

Former Member

I bought a 025 in April and have used it at least once a week since then and the wood would burn completely sometimes and sometimes it would just blacken the wood. It only burned the wood when I had a full load of wood. I called Cookshack about this several times. The first couple of times they wanted me to make sure the coil was touching the bottom of the wood box. The last time I called back they said they are aware of this problem with light loads of food and are working to solve the problem right now.

10/31/0910:48 AM

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