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Needed a new auger motor and control board for my PG1000. $440 for the auger motor (which can be purchased from Grainger and others for $126) and the control board is almost $300 which I might have to bite the bullet and buy from them if I can't repair it. Love the grill, I started with and still own a SM025 and have convinced others to buy cookshack products. Just dissappointed that they markup their parts so much.
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It used to be, a while back, that CS monitored this forum at least occasionally, and responded directly to some posts. Not sure this is true anymore, but there have been at least a couple of threads recently complaining about CS prices for replacement parts. It seems someone at CS should be monitoring the forum and replying when it suits CS's interests (i.e., customer service) to do so. Also, when Smokin' Okie was the forum moderator, he apparently had a connection to CS and could get "official" answers to questions or complaints on occasion. Guess things change...

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