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I'm not sure about the Amerique. I suspect if something is wrong they may offer a suggestion on an easy fix or probably replace it.

On the Elite, it comes with the electronics separated in shipping, and we attach it (couple wires and 4 screws). So it would be simple to send replacement electronics for us to install.

What should make you happy is Cookshack will make it right. Give em a buz Monday.
It depends. I don't know of them ever sending someone. Some local dealers might send someone, but that's up to them.

It really depends on what the issue is, so you have to call them and discuss it with them direct.

If you read through the forums, you'll see they have exceptional customer service and they'll take care of you.

That's another reason why they like people to call them direct with issues as they don't monitor the forums (and I don't work for them, I'm just a moderator)

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