Just used brand new new cooker for the first time. After some time the thermostat box on top of cooker starts to say HOT. I'm thinking-yes, it is hot. IT'S AN OVEN. Then, unbeknownst to me, the cooker shut itself down at some point and my cook was ruined. Super disappointed. This is an expensive piece of kit. I had very high hopes for it. Now it’s basically an expensive and oily piece of scrap metal.
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What type/model of CS cooker? Have you contacted CS customer service?
"This is an expensive piece of kit. " I would guess that you are in the UK? Have you contacted your local dealer where you purchased it from? Worst case, give a call to Cookshack tech support. Some of the best in the business. Cookshack takes care of their customers.
If the unit is in direct sun it can overheat the electronics which causes this. I would use a patio umbrella or other type of shade to keep it a little cooler. If it gives you anymore issues call our tech support.
Which brand it is? I would like to buy a new one for my new family.
Anything over 80 degrees and direct sunlight I'll get the same readout on my SMO25. I use a beach umbrella to keep it cool but if it's windy I've also used a damp dish towel and gently wrapped it around the temp readout box which houses the electronics.
Of note, every time it resets it will fire up the heating element like you are just turning it on. I believe it goes on full blast for 10 minutes before it will idle. Let's just say when this happened the first time and I was smoking salmon it didn't turn out so great when temp hit 275 degrees on me