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Do some testing before you call, I can't tell enough about what you did/didn't do.

1. How do you know it's not getting to 200. Test your thermometers and make sure it's right

2. Plug it directly into an outlet (no extension cord, no GFCI)

3. Turn it on to make (250?) and let it go for say 3 or 4 hours and then check the temp.

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