Original Amerique meat sensor is bad

Check:  Charcoalstore.com

If the Charcoal store cannot help, give Auberins a call and see if they can help.

https://www.auberins.com/index...ndex&cPath=14_29

I am in the same situation. We purchased the Amerique unit a number of years ago from Cabelas. The probe went to pot and we contacted Cookshack customer service to purchase a replacement. WHAT A DISAPPOINTMENT! The quality original probe was discontinued and replaced by a cheap, complicated set of parts that required disassembling the control unit and soldering various connections (which clearly voids the warranty).

TOTALLY UNSATISFACTORY CUSTOMER SERVICE ON AN EXPENSIVE UNIT!

May I ask if you repaired the unit and does it work now?  I also have an Amerique and while nothing lasts forever, I would like to know if the replacement worked. Thanks.

After looking at the work involved, I decided not to do the repair. Instead, I use a THERMOWORKS CHEFALARM to monitor meat temperature. Pricey, but user calibrated. https://www.thermoworks.com/ChefAlarm

 

Sounds like a good work around. Sounds odd that CS would keep the same controller but go cheap on the probes.  Hard to understand business decisions. 

joem posted:

Check:  Charcoalstore.com

No dice.  

TurkeyRaiser posted:

I am in the same situation. We purchased the Amerique unit a number of years ago from Cabelas. The probe went to pot and we contacted Cookshack customer service to purchase a replacement. WHAT A DISAPPOINTMENT! The quality original probe was discontinued and replaced by a cheap, complicated set of parts that required disassembling the control unit and soldering various connections (which clearly voids the warranty).

TOTALLY UNSATISFACTORY CUSTOMER SERVICE ON AN EXPENSIVE UNIT!

It is even worse now, the only option they give you is to purchase the brand new control unit and a new probe.  That comes to about $1k with tax.  That would be a hard pass.  

oldsarge posted:

May I ask if you repaired the unit and does it work now?  I also have an Amerique and while nothing lasts forever, I would like to know if the replacement worked. Thanks.

I got my monies worth out of the probe and I didn't expect every component to last a decade. Just sad that they won't stand behind the product to provide other options besides dropping $1k to repair it.  

I am not going to take it apart simply because everything else works.  I have a multi-probe wireless that will do the trick.  

Here at Cookshack we do try our best to insure our products are of good quality. Our original meat probe with the RCA style jack was discontinued due to an issue with the jack tarnishing in very humid environments. We now use a gold plated two pin twist lock jack for better reliability.  As with a lot of updates for equipment on the market this can cause you to have to make some modifications for the update. In this case you would just need to drill out the original mount hole to a 5/8 and mount the new style jack in the same spot plunging it back into the control board. This is typically about a ten minute job. We do apologize for any inconvenience and will continue to do our best to supply our customers with the best quality product that we can.

When was the probe changed? I'm assuming from the probe that I have that it was before August 2013.

I have two electric smokers. A couple of years ago the manufacturer of the non-Cookshack smoker changed out the probe as well. My switching the probe took just a couple of minutes. Sounds like the new probe from CS is very similar. The  controller is removed and the female plug removed and the hole enlarged by drilling. The new plug is installed. Inside the controller the female connector is attached to the motherboard by a small plug. Unplug (carefully) the old and attach the new.  A very simple repair. No soldering. Remount controller and done. 

My SM066 purchased in August 2013 has the "gold plated two pin twist lock jack" described by electrotech. Definitely not an RCA-type jack. I've had no problem with the probe except a tendency to melt through the outer plastic sheath where it passes through the smoke hole on long cooks.

That has worried me as well.  Keeping the wire isolated from touching the smoke hole ring with a small stone works.

Yep - I've taken to using a piece of crumpled up foil to keep it centered in the hole. Works ok. I think I have the new style probe that can be replaced, but for a part at $90+ (ridiculously overpriced given the cost of any good oven thermometer probe with wire mesh outer sheath), and with all-negative reviews, I'm not very happy at that prospect. What has happened to CS with this new lousy forum, and seemingly ever-increasing prices for inferior replacement parts? Customer service on the phone seems ok but that's only two or three employees with dedication, not necessarily reflecting the company business model, which seems to have gotten less admirable.

I communicated with CS and sent the link to this post a while back and thus their reply above. I also suggested that they list the replacement parts and prices on the web site  so that those of us without problems can fully understand what all the fuss is about. Another site that sells similar stainless steel electric smokers has what appears to be a very similar probe set up at $50.00. I have it and it is not overly fragile, but I would not abuse it and it works.  But even at that price I consider it expensive.  But when the controller is dependent upon it, I reckon you can charge what you want.

As for the forum,  not many are happy with it but are coping. Certainly does not feel like family any more.

electrotech posted:

Here at Cookshack we do try our best to insure our products are of good quality. Our original meat probe with the RCA style jack was discontinued due to an issue with the jack tarnishing in very humid environments. We now use a gold plated two pin twist lock jack for better reliability.  As with a lot of updates for equipment on the market this can cause you to have to make some modifications for the update. In this case you would just need to drill out the original mount hole to a 5/8 and mount the new style jack in the same spot plunging it back into the control board. This is typically about a ten minute job. We do apologize for any inconvenience and will continue to do our best to supply our customers with the best quality product that we can.

I called and talked to a person in tech support and was told that this was no longer available and I would need to purchase the entire Control Board.  If you still have the new probe as an option why was this not given to me?  I feel like it is just a way to get additional money out of your customers.  If this is an option how do I purchase it?  

oldsarge posted:

I communicated with CS and sent the link to this post a while back and thus their reply above. I also suggested that they list the replacement parts and prices on the web site  so that those of us without problems can fully understand what all the fuss is about. Another site that sells similar stainless steel electric smokers has what appears to be a very similar probe set up at $50.00. I have it and it is not overly fragile, but I would not abuse it and it works.  But even at that price I consider it expensive.  But when the controller is dependent upon it, I reckon you can charge what you want.

As for the forum,  not many are happy with it but are coping. Certainly does not feel like family any more.

I appreciate you forwarding this to CS but as you can see in my response I got a very different explanation when I called.  I actually asked about the option that electrotech mentioned and I was told this wasn't an option any more.  I guess we will see what will happen.  I am glad you knew how to forward this to them, I had no idea.  Thanks again!

 

Under accessories the probe is listed at $90.00, maybe a tad more. Clear to see if it will work before ordering. 

ZXreed I do not know who you talked to but the only controllers with the meat probe option that we can not use the new style probe on were the original IQ controls that used the LM34 meat probe and they are all commercial models. We apologize for any confusion.

From the conflicting reports here and the apparent backstepping by CS on their advice to customers, something is clearly wrong at a deep level at CS. This is very concerning and very sad to us who knew CS as the best smoker company without question, just a few years ago. I sincerely hope they can get their act back together soon, before their customer base just goes somewhere else. My AQ is working fine, but my trust that CS will help solve any problem that may arise has taken a hit. They apparently keep trying to fix things that aren't broke, without allowing for older units to be fixed if necessary without great customer aggravation and expense. Not a good business model.

I believe this is the probe for the Amerique. I would check with CS and see if the female connector on the controller is part of a package or if this is just for the probe.  Everything gets updated at some point in time for reasons known to management, such as having run it's life cycle. The new Amerique has an elongated wood box and heating element; not like what I got back in 2012. No idea why the change but it is what it is.  Any way, here is the probe:

http://www.cookshack.com/PV530

electrotech posted:

ZXreed I do not know who you talked to but the only controllers with the meat probe option that we can not use the new style probe on were the original IQ controls that used the LM34 meat probe and they are all commercial models. We apologize for any confusion.

I do appreciate you clarifying this for me.  I need to weigh my options with this considering when I review the probe it has 6 reviews and all are bad with it failing.  What kind of warranty are you giving with these probes considering at $92.29 that seems like more problems and more money.  When I bought my AQ from you it was the best available bar none.  It looks like CS has sat back while your competition has improved their products and there are a lot more options available for the price you are charging.  I will reach out to customer service and see how much the swap is going to cost.  

oldsarge posted:

I believe this is the probe for the Amerique. I would check with CS and see if the female connector on the controller is part of a package or if this is just for the probe.  Everything gets updated at some point in time for reasons known to management, such as having run it's life cycle. The new Amerique has an elongated wood box and heating element; not like what I got back in 2012. No idea why the change but it is what it is.  Any way, here is the probe:

http://www.cookshack.com/PV530

Thanks oldsarge for posting the link for me.  It doesn't rate very well considering all 6 reviews say about the same thing, it fails.  How long have you had your AQ and what has been your experience with the new probe?

Picked up my AQ around 2010-2011, probe worked but had obvious bare wires showing.  I sent a picture to CS and they promptly sent me a new one.  Of course they are easy to burn the sheath on the cable as I quickly did after that.  I purchased a new CS probe but now use ThermoWorks probes when using the AQ and have not used the CS probe for years.

This AQ probe issue is such a lightning rod for negative publicity for CS that I'm really surprised they haven't fixed the problem for good: offer a good quality probe, sheathed in stainless mesh, with durable connectors, at a price competitive with identical after-market probes such as ThermoWorks or even Polder. What is the problem with that?? I'm getting the feeling that there is someone high up in the current CS management chain who doesn't get customer service anymore.

Have you communicated with the folks at CS regarding your concerns?

Not yet. But when my AQ probe with the melted outer sheath finally quits, I'll be explaining to them in detail why I'm not spending $90+ for the same piece of garbage. The only "advantage" of the AQ probe is the ability to go to 140 degrees "holding" temp setting automatically when the probe temp setting is reached. But the AQ is so well insulated and air tight that it doesn't cool down very fast at all, so this "advantage" isn't worth much.

If you are talking about the meat probe, and I believe you and others are, it is only for cooking to an internal temperature of the meat.  The box probe is permanently mounted in the smoker and it communicates with the controller to maintain the set temp. When the meat probe registers the desired internal temp, let's say, 200 degrees, the controller goes to the keep warm setting of 140 box temp, and will maintain it.  But like you said, the smoker is so well insulated it will not drop to 140 for some time. 

If the AQ were a $400.00 smoker, I would agree that $90.00 is way too much for a mere meat probe.  But the AQ is far more expensive than that and consequently parts will be likewise expensive.  This fact is not lost on the component manufacturers who provide to CS that which they do not manufacture in house.

As I mentioned above, I use a small stone to help keep the cable off the vent hole ring.  The sheath gets discolored but that is from the smoke and is easily wiped off.  When not in use, it is played across the racks in a single coil; no tight winding or anything. Bought in 2012 and still going strong. 

We have certainly taken these comments to heart. We have tested many probes including the ones Polder and Thermoworks use without any better success than our current probe. We are currently testing a probe that we have had some success with and look forward to being able to use it. We should have testing done in the next few weeks.

We really appreciate all our customers feedback and work diligently to improve our products.

Stuart

Thanks for responding Stuart. Much appreciated. Dave

Stuart, I'm happy that you are responsive to this. I'll be even happier if the new probe is compatible with the existing controller/connector, and ecstatic if it is less expensive and more durable than the existing probe. Thanks for the reply.

Oldsarge, I guess I'll have to disagree that a more expensive smoker necessarily means more expensive parts, although in general the individual parts costs obviously have to add up to something expensive. I think it just depends on material costs and manufacturing expense of a given part. Thermocouples aren't very expensive so I assume the cost per probe unit is mostly driven by manufacturing for low sales volume. Just for comparison, I have a wall oven in my kitchen that cost about twice what my AQ cost. It came with a meat probe whose OEM replacement cost is about 2/3 the cost of the AQ probe. So who knows?

I am not sure if we are going to be able to take cost out of a new probe. Without increasing our volume and going overseas, it is hard to find probes at a cheaper price. We will certainly keep the same connector that we are currently using.

Jay - It all depends upon the source. CS is making their smokers in the USA and the controller is USA made.  The board in mine is from a company in Ohio. That is going to cost. And as Stuart said, they would have to increase volume and go overseas. I know folks from the old forum as well as other forms that I belong to who have smokers with PID controllers. And in addition to the smokers controller, they use auxiliary units with alarms and stuff all manner of probes through the hole to monitor multiple cuts.  Technology has it's own price.  It is what it is. Hopefully you will find a work around.

I understand PID feedback controllers - I designed and used one in graduate school in 1974. Unlike many others, I'd be happy for CS to find appropriate, high quality, and less expensive components overseas. I'm no political liberal but I do recognize the ultimate futility of insisting everything be made in the US when we make some things better than others, and they make some things better than we do. It's all about best business practices to increase sales and profit, at least in my opinion. I want US companies to succeed, using any means necessary. No offense meant to anyone.

And I promise, this will be my last non-barbeque post on the topic. Sorry.

No offense taken. 

stuart posted:

We have certainly taken these comments to heart. We have tested many probes including the ones Polder and Thermoworks use without any better success than our current probe. We are currently testing a probe that we have had some success with and look forward to being able to use it. We should have testing done in the next few weeks.

We really appreciate all our customers feedback and work diligently to improve our products.

Stuart

Stuart I appreciate your response as well.  You said that it will be compatible with current probe but this was started by myself regarding my AQ that has the original RCA style plug.  I was told by obviously one of the less knowledgeable tech support agents who told me I would need to buy the entire new Control Module.  This was obviously incorrect and now that you are indicating that you will be coming out with a more durable probe than the current version.   I feel like this backs up my point that there is a failure to be looking out for your customer.  If I would have followed electrotech's instructions I could have spent $90 for a probe that the company knows has a problem yet would be willing to sell me when you have an improved option only weeks away from release.  If I knew that the probe was going to work better than past and current versions then I would understand the cost associated with this.  For someone like my who will need to buy the new module and the probe I am glad I had not made a decision to spend this money.  

I am very disappointed with how CS has chosen not to provide their tech support agents with the correct information to start with. Then mislead the customer again to purchase something that is so inferior that you have a replacement being tested and should be ready for sale shortly.   This whole situation has left a bad taste in my mouth.  

I apologize that you were given incorrect information, not sure exactly how that happened as both Tony and Bill are well aware that you can put the new style probe on the original AmerQue. You do have to drill out the hole for the new jack. Drop me a personal email at s_powell@cookshack.com with your shipping information I will get you the parts you need.

Stuart,

Im having the same issue. I'll send you an email...

Please let us know when your problem is resolved. I can tell you proves are moisture sensitive where the cable enters the probe and don’t react well to water. My probe is still fine after 7 years. Not too shabby!  

What type of sensor is used on your probe (RTD sensor PT1000, PT100, NTC, Thermocouple? I would like to repair mine and have extra probes laying around.

The meat probe is a thermister and the temperature probe on the unit is a K type Thermocouple.

stuart posted:

We have certainly taken these comments to heart. We have tested many probes including the ones Polder and Thermoworks use without any better success than our current probe. We are currently testing a probe that we have had some success with and look forward to being able to use it. We should have testing done in the next few weeks.

We really appreciate all our customers feedback and work diligently to improve our products.

Stuart

so, will this new probe work with the old AQ's? i paid top dollar for my AQ because i understood it to be to best and that the cookshack family would take care of me. i cannot imagine i was the only one who thought the original probe was cobbed up from available parts, particularly the jack! so when it failed two years later and i called to see about a replacement i was shocked at the (then) price of $89! unbelievable! so now it would appear that it is too late to upgrade the unit without big bucks, how disappointing...  so much for admitting a screwup and doing the right thing. i know of many reputable companies that stand by their products and hope that someday cookshack will be one of them. i continue to use and enjoy my smoker (without the temp probe) but no longer do i recommend it to my friends who ask!

zxreed posted:

oldsarge posted:

I believe this is the probe for the Amerique. I would check with CS and see if the female connector on the controller is part of a package or if this is just for the probe.  Everything gets updated at some point in time for reasons known to management, such as having run it's life cycle. The new Amerique has an elongated wood box and heating element; not like what I got back in 2012. No idea why the change but it is what it is.  Any way, here is the probe:

http://www.cookshack.com/PV530

Thanks oldsarge for posting the link for me.  It doesn't rate very well considering all 6 reviews say about the same thing, it fails.  How long have you had your AQ and what has been your experience with the new probe?

Sorry I missed your question.  I bought the AQ in April 2012.  The meat probe plugs into the controller via RCA type plug.  So far no problems.  I do not was the probe.  I wipe it down. Thermoworks sells probe wipes and they work very well.  The controller itself has been trouble free. Nothing will last forever and when it dies, I expect to spend money for the repair/parts.  This company, any company would go out of business if they warranted anything and everything for life, especially electronics.

The controller and probes are warranted for only 1 year. I personally think that is fair.  IF CS manufactured the components, then I would expect a 2 or 3 year warranty from them.  But since they source the controller and probe, they can only warranty the item for what the OEM warrants it for.  It is like that with a lot of companies.  Not all but a lot.  CS makes a great smoker and for anyone who wants something other than one of the competing look-a-likes, that is Made in the USA I will recommend CS. 

old sarge: you make several good points and for the most part i agree. not sure what probe you got but mine really did look like it was put together at the last minute with just parts available. i find it hard to believe that cookshack could not source a probe that was more reliable, you can just look on Amazon and find countless probes. and i DO understand warranty issues and do NOT expect things to last forever, but... this is just a temp probe cobbed onto a standard jack, not a professional piece of work. clearly from the number of complaints posted here and i am sure made to cookshack this is not a routine EOL issue. if you are in business (and i was before i retired) and make a bad design decision you suck it up and do what needs to be done! btw, i maintain all my equipment and even built a roof over my barbeque area on my deck to cover my AQ, grill, cooler, et al. i enjoy my AQ but am still disappointed at what "appears" to be the lack of corporate/company responsibility towards its customers. if someone finds a reasonably priced solution please post it here but until then CookShack has been dropped from MY "will recommend" list.

with great sorrow

ken

Ken,

If you will send me your address and picture of the plug end of your probe I will send you a new probe we are testing.

Thanks,
Stuart

That would be great! I look forward to testing out the new probe. I've
attached a photo of the plug end of the old probe, and have included my
address below.

Thanks again,

Ken Songer
1 Cove, Rd
Orange, MA 01364

I would like to chime in again on my situation since I started this thread.  I was in contact with Stuart and he has done more than I would have expected related to my issue.  I still have never had a problem with any other part of my AQ except the casters going bad but that is a wearable item as much as I was wheeling mine out and back in. 

I agree with Old Sarge's statement that items can't be warrantied forever.  My biggest problem was the incorrect information that was given to me on two occasions.  As I said Stuart has resolved my issue to my satisfaction and then some. 

I still kick around the idea of a gravity fed Charcoal or a smoker that can use 100% wood or the Charcoal but the AQ isn't going to be leaving my lineup at this point.  I have also ordered a Kamado Joe Big Joe III to see how I like it compared to my BGE.  

 

Doug
 

hi, have any luck sending that replacement temp probe out yet?

ken

Ken

I suggest you contact Stuart direct via email rather than through the forum. 

Dave

I am new to the world of Cookshack, just picked up a used unit ( model 66 ) and did some light cleaning and a test smoke for 4 hrs. yesterday . Hope to try some ribs and a couple chickens today. The temp probe was missing from my unit so this thread caught my eye. I am not real keen on throwing 100 bucks down for a temp probe unless it would be the last one i would ever need to buy. I hope the new design is available soon and affordable. The current price point seems excessive considering the only people that need it are product owners who love and use the CS units.

Many do not use the built in probe, haven't used mine in years.  I might be wrong but I think it was mostly to have the smoker automatically go into the hold mode (140 degrees) when the meat hit the selected done temperature.  I usually use an aftermarket thermometer down the smoke hole.  Just my opinion.

I agree that the only real advantage of the CS probe on the SM066 is the ability to trip the smoker over to 140 degree "holding" when the set temp is reached. However, it has been repeated here that the SM066 is so well thermally insulated that it takes a long time for the smoker temp to decrease so that even if the set temp reduces to 140, your product will continue to cook maybe longer than you want. This is a question only each user can decide - are you not going to be around when the set temp is reached (e.g., in bed for an overnight cook or at work), enough times to care? Are you willing to take the extra cooking until the smoker actually gets down in temp to 140? I haven't had to answer these yet but I will when (not if) my probe dies. I've actually used this feature only once, on  brisket, when the extra cook time really didn't matter.

Good points. I used a little weber i-grill probe I had for my first smoke today. 

Once your meat reaches your set temp, the element should cycle off and stay off until the temp drops to 140 +- a degree or so. It might cycle on periodically as the temp drops but I have not witnessed it doing that. 

Ken, We are still waiting on the vendor to get those but just as soon as they come in we will fill the back orders.