Okay, so I did not want to annoy everyone by the oft repeated question so I searched and searched on this forum for an answer AND I called customer service. (weekend, so no luck) I just got my new smoker and was in the process of seasoning it last night. Two chunks of wood, and after 25mins got great smoke coming out of the beast. Left her alone when the temperature gauge was showing 120 or so. Checked back in 5 hours later and the digital readout only showed the temperature at 130. (never opened the door during this whole time) Shut it down and restarted, again without opening the door. Never got above 128 over the next 10 mins or so. Wood turned to complete white ash and the temperature FELT to be at the 200 level or so. So (sorry so long winded, but I really want some cue this weekend!) my question is, is this simply a faulty temperature sensor?