Twofer, I was speaking in general terms. If you've got a problem with your smoker, you've got a problem with your smoker. They ain't cheap, and I'd want it fixed pronto, too.
That said, it seems that we've generally created a bit of a paranoia that every new owner now thinks that their unit needs a heating element adjustment... and as per a stream of others' comments they are looking for billows of white smoke to be coming out of their new toy, and think it needs "the tweak" to make it work right if that's not what they are getting.
Wishing you luck and an expediant fix to your problem. No ill will intended.