New controller still have problems

I got the new controller tonight for my brand new Amerique that quit working an hour into seasoning. Installed with no problems. Started it with a temp of 200 and made sure the wood box was seated. I came back 2 hours later 80 degrees. I opened it up no heat. Time is working and temp is accurate i put the probe inside to check it's bouncing between 79/80.
I'm pretty fed up with being the 1 out of 1000 on these highly regarded Cookshacks. All connections from what a consumer should need to explore are tight. I'm not going to tear into the insulation.
Any chance they'll provide a technician to get this rascal working?

Shady
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