New controller still have problems

Former Member

I got the new controller tonight for my brand new Amerique that quit working an hour into seasoning. Installed with no problems. Started it with a temp of 200 and made sure the wood box was seated. I came back 2 hours later 80 degrees. I opened it up no heat. Time is working and temp is accurate i put the probe inside to check it's bouncing between 79/80.
I'm pretty fed up with being the 1 out of 1000 on these highly regarded Cookshacks. All connections from what a consumer should need to explore are tight. I'm not going to tear into the insulation.
Any chance they'll provide a technician to get this rascal working?

Shady

6/18/098:30 PM

Original Post

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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