oldsarge posted:I communicated with CS and sent the link to this post a while back and thus their reply above. I also suggested that they list the replacement parts and prices on the web site so that those of us without problems can fully understand what all the fuss is about. Another site that sells similar stainless steel electric smokers has what appears to be a very similar probe set up at $50.00. I have it and it is not overly fragile, but I would not abuse it and it works. But even at that price I consider it expensive. But when the controller is dependent upon it, I reckon you can charge what you want.
As for the forum, not many are happy with it but are coping. Certainly does not feel like family any more.
I appreciate you forwarding this to CS but as you can see in my response I got a very different explanation when I called. I actually asked about the option that electrotech mentioned and I was told this wasn't an option any more. I guess we will see what will happen. I am glad you knew how to forward this to them, I had no idea. Thanks again!