From the conflicting reports here and the apparent backstepping by CS on their advice to customers, something is clearly wrong at a deep level at CS. This is very concerning and very sad to us who knew CS as the best smoker company without question, just a few years ago. I sincerely hope they can get their act back together soon, before their customer base just goes somewhere else. My AQ is working fine, but my trust that CS will help solve any problem that may arise has taken a hit. They apparently keep trying to fix things that aren't broke, without allowing for older units to be fixed if necessary without great customer aggravation and expense. Not a good business model.