Sorry to hear that, but you're right, they want to take care of you.
Pop into the FE forums when you new one arrives.
Plug it in. Turn on the master switch. Let it power up for 30 sec or so, then see the time and the temp.
Oh, don't forget to load the pellets. Actually had a new owner explain he wasn't getting any fire. When asked what kind of pellets he was using he said "what are pellets?" Really.