Boy Chef, you've got that right! CS has the best Customor support i've seen. I bought a Masterbuilt at Sams and Went thru four controlers. Sams replaced the unit once but after that I was on my own. Wiring brunt up and nearly burnt down the house. Called them and they offered to sell me another (improved model) at a discount. Even if I had to put a hotplate in the bottom of the cookshack to get heat, I'd still use it. I saw the new fancy masterbuilts at a sporting good's store. Nice and shiny, but oh, the headache. Never would come up to full time. Took nine 7-9 hours to do a full load of ribs, with the meat hanging in the danger zone far too long! I love my cookshack and really love my FE100. The thing weights over 400 pounds! Must be some quality in there somewhere.