customer service strikes again!

Same thing happen to me. Great service!

Don't mean to open and old subject and I'm not complaining at all just observation in the smoke box that came with my 55 which has open sides and the new one which has closed sides. Have found at higher temp. the open box does a better job of controling the temp. of the wood. With the closed or newer box I think it gets to hot the smoke smells like the wood is on fire which happen to me with the new box and the taste is better with the open box. the temps. I'm talking about is in the 200 to 225 range. I all so might be my imagination.

Ricky,
Not sure but I think the new box was primarily modified to create smoke at lower temps. (180's and below). I've found the new box does this better than the old for low temp. cooks on fish etc.. I also noticed the wood seems to have more burn through with the new box when I do higher temp. cooks which might support your idea that the wood may be burning in the housing although I can't say I have noticed any flavor differences. But then again, my taste buds just might not be as refined as yours. With the open housing at high temps., I found I had adequate smoke but was creating a lot of charcoal as well. With the new housing, it seems like I'm getting more smoke and better usage(less charcoal) out of the wood. All in all, I'm pretty happy with the new closed box and use it exclusively. Maybe you can use the closed box for low temp. cooks and open box for higher temp. cooks?

Thanks as I said I just open this up to see what others think not bash one or the other.

I hate to talk about stuff that I am not positive is going to work. But we are doing the final testing and will have a better fix for the woodbox on the model 50 shortly.