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I will never deal with this firm again. Took a month to get my smokette stand and cart, and they charged my credit card the day of the order! When I inquired about the status of my order after 2 weeks I got a snippy reply that if I had read their web site I would have seen that it might take up to 4 weeks to ship, some nonsense about the manufacturer and then a distribution center. My guess would be they do not have credit and need to pay in advance.

Now for some praise, to who else but Cookshack. I have a 5 year old 008. Couldn't see how to bolt it to the stand. One 2 minute phone call and probelm solved, they are sending me a mounting kit for older 008's. They really are the greatest people to deal with.
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Thank you for letting us know about his. I have asked our sales manager to look into it. We expect our dealers to behave better than this. Unfortunately, we have no control over what they ultimately do. We all want to save money, but sadly enough, bargain basement prices often don't come with good service.

Donna

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