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I agree the old forum was good, but apparently CS decided to spend some $$ on a new platform and is now trying to see what mods are available/allowed with it. I'm guessing we users are stuck with this at least for a while pending CS's attempts to see what leeway they have in the software they bought. The survey results so far seem to be heading for a somewhat better format, but still constrained by the overall platform design.

On a side note: I wrote to CookShack and they responded quickly.  I now understand that they had no other option (but I still don't like it).

"Our old forum provider has technically not been in service for years but was still allowing companies to use the old platform through a different provider. That provider has phased out our old platform. "

 

It seems CS lacked enough detail and knowledge of the capabilities and limitations of what they signed up for. I wonder if the tech support they got setting it up really took the time to understand the needs of the users, and as you say, the vast resources easily available on the old platform. I can just hope there are unexplored capabilities on this new platform that can be utilized to improve the experience.

Agree.  Very awkward. I visited the hoopla site early on and convinced myself that they they know programming but do not know ease of use  and probably did not research other forum for style and ease of use. I am pretty much absent from this forum unless I get a notice like I did this morning. This format has to be hurting Cookshack sales.  If I was in the market for a new smoker, and this is the best they can come up with for a forum, I would be looking elsewhere.  Too bad.

This forum was the reason I bought my FEC-100 almost six years ago.  I agree that the current lack of activity and crappy format will hurt Cookshack in the long run.  I'm active on the BBQ Brethren forum, and while several of the members there have FEC-100's, you rarely hear them talking about their cookers or Cookshack in general.  Other than Butcher BBQ you don't hear much about Cookshack in competition these days, and that also drives sales.

I am active on a couple of other forums as well, mostly Smoking meat Forums and Smokin-it but also Lets Talk BBQ.  I bought the Amerique 066 back in 2012 and the Cookshack forum had a lot to  do with it. Times change but not always for the better.  The person running this forum knows how I feel and I even sent info on the other forums and requested they look into changing companies.  I guess it was a no go.  Too bad. People buy what is popular; they want to be part of a family and cultivate friendships and share experiences in the world of Q.  Unfortunately this forum is not the place to do it. Too bad.  Cookshack is a great company with great products.

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