What temp are you setting it for and what temp is it shutting down at? A quick ramp up to 400 has caused me the same problem. Bill (Cookshack tech support) suggested an initial temp of 300...followed by an increase to 400.
Best to give Bill or Tony a call today. Let us know what they come up with.
Combine a handful of pellets with some hand sanitizing gel. Place in the firepot, ignite with a torch lighter wand. When they fully ignite, turn on the FEC.
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