Good Customer Service

I just bought a model 50 and have smoked only two times. The door does let out smoke, but I thought that was normal. How much is normal?

Mornin',smutzy.

It will leak some for awhile and tighten up after a few more cooks.

If smoke is pouring out all around the door,then I'd check with customer service.

As long as it appears the cooker is full of smoke and temps seem to be holding reasonably,I wouldn't be too concerned.

Hope this helps a little.

My model 55 has leaked smoke oout of the right top corner all the time.

CookShack is second to none when it comes to Customer Service! But, as long as more smoke comes out of the hole in the top of the unit than the door I'm keeping mine right were it is.

-Rich

I don't get much leakage out of my door, almost none.

I might get a wisp or two of smoke every now and then.

MArk
P.S., if a company will take back a product after nine months of use while you are deciding if it is defective or not, that's pretty tolerant customer service, wouldn't you agree?

Good luck with your new unit. I see you noticed it leaking as well... hopefully in nine months it still meets your expectations.

Reply to Mark.

I was new to smoking and my cookshack smoker. I called Tony at cookshack to ask him about it. He offered to replace it. I thought I would wait to see if it sealed. In the mean time the thermostate quit working and it stayed on while I had it in the off position. I called Tony and he wanted it back. SINCE,,,,, I had used it I offered to pay the shipping which he was willing to pay. I paid $50.09 to ship it back.

My smoker leaked pretty bad which,,,,,Tony said was not normal. Besides, Cookshack offers a 1 year warranty.

This post was initially meant to be a Thank You to cookshack and Tony, not for someone with a chip on their shoulder to make snide replys about.

Us Iowa boys are bred big to handle the amimals we raise. I just wonder if your comments would be the same it we stood face to face.

Sharing the Love

Iowa Man

Sorry, I didn't mean any offense by what I said. I was just reacting to what I read.

I'm happy they set you up with a new unit. Hopefully it'll do the trick.

Although it might seem like I have a chip on my shoulder, I actually harbor no ill will towards you or anyone else. I certainly didn't mean to insult you, if I did, I apologize.

Hope you enjoy your cooker!

Mark