I finally had an issue that wasn't operator error

chef-boy-arnie"If you can't smoke it, you probably shouldn't eat it!"

Over the last 15 years and 3 smokers I've had occasion to call Cook shack technical support 5 or 6 times only to find out my problem was oporater error.
Yesterday I put 130 lbs. of butts in my SM260, set the cook temperature and temperature probe, started it up and walked away. When I checked back in an hour the 260 was dead and I was in a panic.
I called technical support first thing this morning and in less than 5 minutes he determined that I had had a power surge which took out a little control transformer and got one coming my way.

VOTED BEST TECHNICAL SUPPORT BY ME!!
THANK YOU COOKSHACK!

7/18/1612:38 PM

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