Amerique control panel went blank after GFI circuit tripped

Former Member

I started seasoning on my new Amerique today and things went wrong
I plugged into a GFCI outlet and set the temp to 225 with 3 small CS pieces of wood. I put a fat Boston Butt on the middle rack and after 1hr 15 the temp had climbed to 140 degrees the clicking noise was pretty noticeable every 5 - 120 seconds
I was cleaning the garage and pligged into the same receptacle with a vacuum and the circuit tripped. I unplugged reset and plugged back in this time the screen was only the baclit green with nothing else.
I'm dead in the water until CS Customer Service returns my call, but no chance I'm thinking it can be resolved over the weekend.

Any advice from you Seasoned Veterans would be appreciated.

Shady
919-273-0895

6/13/096:23 PM

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Former Member

Not a seasoned Veteran but, just make sure outlet is 'hot'. Plug a lamp etc, into outlet to double check. You could have tripped the circuit breaker in the panel with the oven and vac on same circuit.

6/13/097:45 PM

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Former Member

Yes the outlet is still good I actually plugged the vac in both outlets to check after the AMQ control screen went to only Green screen.
The GFCI is rated at 15 amps just like the owners manual stated it needed to be.
I was really looking forward to this smoker, saved for 8 months and got less than 1.5

6/13/099:18 PM

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pagsMember

Try unplugging the smoker and replug. If screen is still green, then turn off the control box and turn it back on. Still green, try adjusting the temperature.

Maybe the tinkering will reset the controller since a power outage shouldn't damage the smoker. If this doesn't work, then you'll have to call Cookshack. Maybe the unit shorted causing the ground fault to trip versus the ground fault affecting the smoker.

6/14/0912:10 AM

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Former Member

Thanks,
Looks like I'll have to wait for Cookshack Customer Service on Monday, nothing else worked.

6/14/097:49 AM

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Former Member

Talked to Tony from Cs Customer Service: It appears the Control box is bad. They are sending out a new pert today.
Great Service!

I can't wait to get smoking

Shady

6/15/096:30 PM

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