Well add me to the list. No matter what I do,when the unit starts, the probe temp. reads 200 degrees. Yesterday I was smoking a stuffed pork tenderloin and had the probe temp set at 140 degrees and cook temp. set at 225 degrees and every time the unit started after a minute or so the probe shuts the unit down to the hold temp of 140 degrees. I had my own probe thermometer in as well so I just disconnected the unit probe and continued on like in my pre Cookshack days....ugh.
I've read as many posts on this problem as I could find and have taken off the control panel and checked all of the probe connections under there and all seems well.
As my hearing doesn't permit me me to hear on the phone, my wife will call customer service today from her office but I know from experience that this third party back and forth most times just exasperates the issue before it gets better. We shall see....
BTW: The tenderloin came out great! I took the standard package of two tenderloins, butterflied them flat,laid them side by side,a little oil,roasted garlic powder and pepper and stuffed them with my wife's leftover Thanksgiving stuffing that had chestnuts,cranberries and sausage in it along with all of the other standard fare. Rolled it up and tied it in a uniform cylinder shape. Used 2oz of apple wood (a bit much for my taste) and smoked it till it hit 135 degrees then transferred to a hot grill and crisped it up till it hit 140 degrees. DEEEELICIOSO!
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