My Amerique had problems with the probe shorting out unless I pulled the probe plug part way out. I could not just plug it in and rely on it to work properly. On one cook, it read 40 degrees too low and caused me to over cook a pork butt roast. I called Cookshack and they sent me a new jack for the probe connection. When I removed the back of the Amerique, I found the braided ground wire at the jack was shorting to the tip of the probe plug whenever plugged in. I moved the wire aside and problem solved. Cookshack staff was very helpful when called!!
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