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I had a problem this past Friday with my Amerique getting to temperature. I called Cookshack and talked to Bill, a service tech. He helped troubleshoot it and it was decided it was the smoker element. I received the element late yesterday and installed it this morning and all is well. I am smoking with ease again. Cookshack comes through again with great customer service and knowledge of their product. WTGGGGGGGGGG COOKSHACK.
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Cookshack as well as Klose Pits, have the best customer service that ive personally dealt with on this planet.
Not saying there arent others but by golly, when I called either business, they were on the problem like immediately.
wished the big 3 automakers would take heed to this awesome type of customer service.
They would still be world leaders today.

Mike

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