I had a problem this past Friday with my Amerique getting to temperature. I called Cookshack and talked to Bill, a service tech. He helped troubleshoot it and it was decided it was the smoker element. I received the element late yesterday and installed it this morning and all is well. I am smoking with ease again. Cookshack comes through again with great customer service and knowledge of their product. WTGGGGGGGGGG COOKSHACK.
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