Help...my new 360 will not work!

Have you called Cookshack tech support?

Unfortunately you posted in the evening late, so CS wasn't available.

I don't know the codes and I'm surprised it was an overtemp from a relay.

What temp and what were you cooking at the time?

The TT69 is the program that the board has in it. Give us a call first thing this morning and we will get you fixed up.

I had the temp set at 200, but it was at 275 and the Warning Over temp came on. I just got off the phone with Bill Vice who told me to have my electrician call him and hopefully they can get it figured out. My problem is that I bought this machine, brand new, expecting it to work. My whole purpose in buying new as opposed to used was because I did not want to have these issues. I was supposed to open at the beginning of this week and now I am sitting here, with spoiled meat in my refrigerator, that I can not serve and have to throw away being as it has been sitting in the refrigerator ready to cook since Sunday. Part of my meat is half way cooked because the CS broke down in the middle of cooking. I can't serve that to my customers! This is really ridiculous. I really hope that CS cares enough about the people who buy their equipment to make this right, which would be fixing my CS asap and reimbursing me for my lost product because of their defective machine.