Help with Amerique

Former Member

New Amerique owner with a question. Started a brisket cook this morning. This is my second cook with it, the first turned out perfect. Went thru the starting instructions in the book and then hit "Start", and the display came up "OFF", and in the middle of the screen at the right it said "Service". What is that???? When I couldn't get it to start after a few shutdown/startup tries, I pressed the "On-Off" button after setting the temp and probe temps again to turn it off, and then pressed it again to turn it on, and the display came up showing the temp and probe settings. I then hit "Start" and it fired right up.

It's been purring away now for almost 3 hours. What was I doing wrong with the starting?

VMac

2/2/137:50 AM

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solemanMember

Never had that happen before. Since its running ok I would just keep cooking and call cookshack on Monday. I am in Wichita also. Send me a PM if you want to discuss.

2/2/138:04 AM

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Former Member

Thanks. Thought I'd throw that out and see if anyone had any ideas before I called Monday, in case it was something really simple I was/wasn't doing. I know I'm going to get to really like this thing.

2/2/139:09 AM

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oldsargeAdmin

I have never had the "service" notification. However, I do seem to tinker getting everything set properly i.e. temp, time, and being a tad unsure if they are set properly after only one attempt. But all works as it should and the food is great. I just do not have a 'digital comfort zone' and have to double check everything before I walk off.

2/2/133:15 PM

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chef-boy-arnie"If you can't smoke it, you probably shouldn't eat it!"

VMac, this is the first time I’ve seen that issue mentioned in the forum. I hope your brisket turned out the way you expected it to. Please let us know what you find out after you talk to Cookshack. I may just be lucky, but I’ve never had an issue with my 009 or my 066.

2/4/137:57 AM

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Former Member

Got a call into tech support, I'll let you know when I find out anything. Brisket came out good with appearance and tenderness. Burnt ends were perfect. Taste was off because I was trying someone else's recipe and it was a bust. All-in-all a great cook, just lacking a smoke ring to top it off.

VMac

2/4/1312:18 PM

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Former Member

Tony said the "service" indicates that something is not responding correctly. He said I may not have the connections seated all the way. That is all he could think of. I'll take off the controller tonight and check, otherwise he said to call him and walk thru it.

VMac

2/4/131:14 PM

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