So I've posted in the past about my 009 model tripping the GFCI often. I received suggestions, but never really did anything other plug into a normal outlet to which it worked. This past weekend I did the same bypass, but this time the unit never heated up. I called Cookshack and was told I needed a new heating element. I ordered and received today. To my surprise, I opened the box that included my 5lb bag of spicy chicken rub and the heating element was not protected by any wrapping and actually was substantially bent. Sure doesn't look normal so I went out to look at the current element and sure enough, completely straight. I didn't suspect these can be bent, but if so, why would you ship that way? Am I missing something or was someone just lazy in the shipping department? Not too happy about it honestly because I wanted to use this weekend, but not I won't. I'm afraid to straighten out unless someone tells me it's ok to. Someone please advise.