I spent a day watching videos on the PG 1000 while waiting for it to arrive. The grill arrived yesterday late and today was the first time I had a chance to unwrap it. The first thing I noticed was that there were no holes drilled for the side shelf. The videos show that the holes were drilled and the screws had to be removed before the shelf could be installed. I opened the lid and discovered that one side of the hinge wasn't working. This is a pin that slips into a bushing. The pin is not in the bushing and so things don't work. I really wanted to get this thing up and smoking this weekend. I called Cookshack and naturally they have short hours on Fridays. I missed them by an hour. Do any of you have any Idea's on how I can get this grill up and running?