I don't like the way they tackweld or spotweld the grate channel stay buttons on the walls. The rear left side of mine had broke its weld and was floating around inside. The grates and boxes were all akimbo when I opened the door. Bummer.
It didn't look right when I opened it. A quick inspection revealed the defect or damage, and it has to go back to the factory.
A close inspection of the knob shows an imperfect weld, with very little actual metal infusion. It looks like some sort of machine tacks those buttons on with a spot weld or something.
Guess I'll be waiting a while, it's after hours now, I'll have to call them tomorrow.
Anyone had to ship one back? Can you do a return shipping?
Mark (At least I still have beer to drink)
update 6 Jun
received my replacement Model 008 today, everything is peachy. I must admit that Cookshack has incredible customer service. When I called to set up shipping, they handled it immediately, and UPS was at my door the next day to pick up the unit. I received my new unit the very next day. Outstanding.
It's out back right now smokin' in. Sweet, BBQ this weekend.
Thanks for caring, Cookshack!
MARk
