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Merry Christmas to all:

Maybe someone can help me out, I was sent a new igniter for my brand new 1 week old FEC-100 yesterday.

I know Cookshack customer service does not regularly monitor forums, I am asking this to anyone that may be able to assist.

I have the firepot and igniter loose but there is no way that I can see to get the old igniter out without cutting wires. There is a purple connector on one end, and of course the igniter on the other. The hole it is threaded through to the controller isn't big enough to fit either of these through.

The new one has an orange connector and it won't fit through the hole either. They look identical except for the color of the connector.

I just don't feel like cutting and splicing on the wires to the igniter, these things are finicky according to Cookshack.

Any ideas besides wait for Customer Service on Monday? I know I can disconnect and not use, etc.

Thanks,
Scott
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