My new SM066 is messed up.

Not sure what you mean when you say " I bought a basically used as in New in Box SM066". Either it is used (refurbished) or new. In either case, the warranty will cover you.

There is no re-set that I am aware of. Check to ensure the cable is still connected inside the control unit.

Any chance that the internal probe was touching your meatloaf?

The first time I did a butt, I was frustrated with using the probe and cooking to internal temp. I forgot the cook temp. Simple error on my part.

Call CS and explain the problem.

Mike, I don't know about the "stuck on hold" problem, but I do know that if you attach the probe, the timer function will go off, it assumes you want to cook by temp instead of time. I don't think there is an external "reset" but maybe Bill at CS can guide you to some sort of reset operation on the controller. Hope this helps.

Old Sarge: I bought it from a relative that bought it New and never took it out of the box. The box was totally undamaged. The Warrantee is for the original owner, and runs from date of original purchase. I am not running the temp. probe. The last time I used the smoker it hit the set temp, and went into hold mode at 140 degrees. Now I can't get the timer to turn off, and even though it is in the start up mode, the time puts it back into the hold mode. I can't or don't know how to turn the timer off.

Maybe something a simple as unplugging it?? Works on the computer.

I unplugged the unit. and re read how to set the cook temp. Plugged it back in and the timer sent it into hold mode.

I'm sure Bill can help you.

If I don't plan to use my timer, I usually just run my timer out longer than I expect to cook on my 066. If your timer is reading 0, might be something to try.

Hey it's Thursday, call Cookshack now, you will be flat amazed how nice they are. I've had small issues with two used units (an SM008 and my current beast an SM150) and they're sweet as pie about helping. You're gonna feel like a) they really give a damn about you, and b) they're gonna help you solve your problem. Period.
I worked for IBM most of my life and their motto was IBM MEANS SERVICE. Well Cookshack could take IBM to Servie College with their customer service attitude... Bill's a great guy...

Ditto on the CS Customer Service!!!!

Thanks for the replies. I finally figured things out about 2am. It was operator error. I didn't want any time on the clock because I wasn't doing a timed cook, and wasn't using the Cookshack temp. probe. Made sense to me to program it that way. Why is it that the light comes on in the wee hours of the morning. I fired it this afternoon and set the clock for 24 hours. The smoker works fine. The idiot running the smoker is just a little slow. I did call customer service, just to make sure. They assured me that was the way this smoker works. Problem solved.

Mike, all our problems should end so easily, I'm glad that yours did! Now I hope that you have no lingering regrets for your purchase of what is IMHO the absolute best electric smoker out there. Get to know it and enjoy! I predict you'll be one of the AQ fanatics really soon!

Jay: I am a total Cookshack fanatic. I have gone from an old SM 009 some 20 years ago to an SM045, and now the SM066. They all work very well, but are just enough different that there is a learning curve. The new SM066 was doing just what it was supposed to do. I just didn't understand.