My smoker dies randomly

HI:

We love our FEC100, but we've been having some challenges lately. On at least 3 of the last 10 occasions, our smoker comes up to temp and runs well for a few hours but then suddenly dies. On each occasion we've had to use the reset switch to get power back on but I've lost hours of time and it's becoming quite concerning as we don't have the staff to be watching it every 30 mins. Has anyone else had this issue? I am wondering if maybe there's a firmware update I need? ....and if so how and where to get it? TIA!

11/9/1910:35 AM

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ShahMember

Hi this FEC100 is a great smoker. It has good performance and good reviews also. why this problem you are facing? you may contact with their customer carer. Thanks!

12/1/1912:32 AM

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techguyMember

It sounds like you may be having an issue with your Hi-Limit switch. Give Bill or Tony a call here at Cookshack and we will get you fixed up (800) 423-0698

12/5/197:39 AM

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seirestaurantMember

I think update firmware is not a good idea for this case. You can try to contact CookShack Support Team and show them your issue so that they can support you well. You can get in touch with them in cookshack(.)com/pages/customer-service-support

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I love Grill and Food and running my own business with smoker grill combo and best charcoal grill

12/26/191:10 AM