Need Help: New Model 066 Shuts Off

Former Member

Hello folks, new to the forum. Just purchased a Model 066, set it up per the directions for Seasoning. Set it up for 275 and 4 hours. But when I hit "Start" the temp reading started to DECREASE, down from ambient temp of around 70 to "0" -- when the Smoker then turned itself off. Smoke was coming out of the vent so apparently the heating element is on. There is also now a "Service" light. My gut is this thing is defective...

Very frustrating. Tried calling Customer Service number and I got the buzz of a fax line; no option to even leave a message.

Any suggestions?

1/12/1412:54 PM

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Former Member

Fixed! Reversed one of the two connectors (the one with the smaller yellow plug) and smoker appears to be working great.

1/12/144:35 PM

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Former Member

Thats weird as every unit is tested/smoked before leaving plant.
Glad it worked out.

1/12/144:38 PM

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